Return and Exchange Policy:

1. Conditions for Return and Exchange: 

Customers may request a return or exchange in case of a:

• Product Defect: The product has a manufacturing defect, does not correspond to the description provided on our website or marketing materials, or does not meet our quality control standards. 

• Shipping Damage: The product was damaged during transit and arrived in a damaged condition. 

• Expired Product: The product has expired as indicated on the packaging at the time of receipt.

• Order Discrepancy: The delivered product does not match the order confirmation in terms of product type, size, or quantity.

 

2. Return and Exchange Eligibility:

Customers wishing to return or exchange a product must ensure the following:

• The product is returned in its original, unused condition, with all original labels and packaging.

• The returned product is accompanied by a purchase invoice or other valid proof of transaction.

• The return or exchange request is made within 24 hours of receiving the product.

 

3. Return & Exchange Process:

• Contact: To initiate a return or exchange, contact us via hotline or email, providing your order number, photos of the product issue (if applicable), and a description of the problem.

• Verification: We will review your request and respond within 1-2 business days.

• Return/Exchange: 

  • For defective or damaged products: We will arrange for product pickup from your address.

  • For exchanges: We will ship a replacement product upon receipt of the original item.

 

4. Return and Exchange Costs:

• For returns or exchanges due to manufacturing defects or shipping damage, we will cover the cost of: 

  • Shipping the product back to us.

  • Shipping a replacement product to you (if applicable).

• For all other returns or exchanges, you will be responsible for: 

  • The original shipping cost (if any).

  • The cost of shipping the product back to us.

  • The cost of shipping a replacement product to you (if applicable).

 

We hope this shipping policy helps customers understand the terms and conditions clearly. 

 

Customers can contact us via our hotline or support email for further information, 

LysLan is committed to delivering high-quality chocolates and excellent service to our customers.